Capabilities
One platform for everything your association does
Five capabilities that work together, from the same system your team already runs.
Capability 01
Reach everyone at once
Send your announcements, appeals and updates to your whole contact list, or to one group, in seconds.
- Run targeted campaigns split by membership type, region, cause interest, or any field you define
- Personalise every message with the recipient’s name, their tier, or any detail from their profile
- Schedule messages for the right moment: after iftar, before a deadline, or on a date that matters
- Track who received, read and clicked, with full campaign reporting
Capability 02
Let the bot take the first contact
Your AI assistant answers questions, collects information and routes requests, around the clock.
- Train it on your own material: your bylaws, your FAQs, service descriptions, event details, membership tiers
- Collect intake information, registration details or renewal requests through a natural conversation
- Answer in Arabic and English, day and night
- Hand over to a person the moment one is needed, in a single tap
Capability 03
Automate the repetitive work
Build the flow once. Let it run forever.
- Send renewal reminders automatically before a membership or subscription lapses
- Trigger a welcome the moment a new member or beneficiary is added
- Follow up after events with thank-yous and feedback requests
- Send confirmations, approvals and document requests with no manual step
Capability 04
Handle every conversation in one place
Your whole team works from one organised inbox.
- See every conversation: handled by the bot, waiting on a reply, or assigned to a colleague
- Any team member can step in, reply and close from the same workspace
- Tag contacts, add notes, and keep a history for everyone your organisation serves
- Nothing falls through, even when your team is stretched
Capability 05
Know who you are talking to
Build a contact database that reflects how your organisation actually works.
- Create custom fields for anything: giving history, membership level, volunteer skills, region, beneficiary type
- Tag and segment contacts instantly, for faster and more relevant outreach
- See every interaction with a contact on one timeline: messages, campaigns, bot conversations
- Import your existing contact list in minutes
Use cases
What associations use it for
Real use cases that SAEI takes off your hands from the first message.
| Use case | What SAEI handles |
|---|---|
| Membership renewals | Automatic reminders, confirmations, renewal flows |
| Donor campaigns | Targeted broadcasts, personalised appeals, Ramadan giving campaigns |
| Volunteer coordination | Shift reminders, availability collection, opportunity alerts |
| Beneficiary intake | AI-led intake flows, data collection, case routing |
| Event communication | Registrations, reminders, post-event follow-up |
| Onboarding new members | Automatic welcome flows, profile collection, first steps |
| Committee updates | Meeting reminders, agenda distribution, confirmations collected |
| General enquiries | An AI bot trained on your material, always available |
See it working
From a first message to a lasting donor, without your team stepping in
This is how a whole conversation runs on your association’s WhatsApp number — automatically, from the opening line to a handover when one is asked for.
Today
Hello — how can I donate to your association?
Welcome. We currently have an orphan sponsorship campaign and an iftar campaign. Which would you like to support?
A supporter profile is created automatically in your database
The orphan sponsorship campaign.
Thank you. Here is the secure donation link to complete your sponsorship — you will get a thank-you message as soon as it is confirmed.
When Ramadan begins
The orphan sponsorship campaign you supported begins today. Would you like to renew your sponsorship this year?
I’d like to speak to someone from the team.
The conversation was handed to a member of your team
An instant reply, around the clockA supporter profile created automaticallyA campaign matched to what they care aboutHanded to a person on request
Frequently asked