Cancellation and refunds, without surprises.
When we renew your subscription, how to cancel it at any time, and what is refundable and what is not — written to be read before you pay, not after.
In short
- Your subscription renews automatically, and the new period is charged to your saved card unless you cancel before the renewal date.
- You can cancel at any time from inside the platform. No cancellation fees, no penalties.
- Cancellation takes effect at the end of the period you have paid for — your plan stays fully active until that day.
Automatic renewal
A paid subscription renews by itself at the end of every period: monthly on the monthly plan, yearly on the annual one, every two years on the two-year plan. On the renewal date we charge the new period to the payment method saved on your account and issue a ZATCA-compliant tax invoice.
How to stop it renewing
Cancel before the renewal date. Once a cancellation is recorded nothing further is charged, and your service continues to the end of the period you have already paid for.
If a charge fails
We retry over the following days and email you. If it still fails the workspace moves to read-only rather than being deleted — your data stays as it is.
The free trial
The trial runs for 7 days and asks for no credit card, so nothing is charged when it ends. It simply lapses unless you choose a paid plan; there is nothing to cancel.
How to cancel
Cancelling is done from inside your account — no phone call or email needed. The account owner, or any member with billing permission, can do it.
Open "Billing"
From the sidebar inside the platform, once signed in.
Click "Cancel subscription"
The link sits at the bottom of the billing page.
Confirm
You can leave a reason — optional, and it helps us improve.
What happens next
- A note appears on your billing page with the date your subscription ends, so you can see the cancellation was recorded.
- Every feature of your plan keeps working until that date — nothing stops the moment you cancel.
- No further amount is charged once the cancellation is recorded.
- After the period ends the workspace becomes read-only, and your data is kept in case you come back.
Refunds
Cancelling is always free. Refunding an amount already charged works as follows:
Monthly plan
The current month is not refunded and service continues to the end of it. Because the cycle is one month, the most you pay after deciding to cancel is the remainder of that month.
Annual and two-year — within 14 days
You are entitled to a pro-rata refund of the unused days. Request it through "Contact us" or from your account manager; we return it to the same payment method with a tax credit note. It reaches your account within up to 14 days depending on your card issuer — that window is the banks’, not ours.
After 14 days
No refund, and you keep every feature of your plan until the end of the paid term.
Add-ons and consumed bundles
Add-ons bought as a one-off are treated as consumed at purchase and are not refunded.
Meta conversation credit
Credit paid to Meta for WhatsApp messages is charged by Meta directly and is not refundable by them. You can use it in full before your subscription ends.
Governing language
This page is a translation provided for convenience. The Arabic version is the authoritative one and prevails in the event of any discrepancy.
Anything unclear?
If you have a question about an invoice, a renewal or a refund, write to us before you pay — not after.