What Saudi online stores are up against
Six problems that cost you sales every day.
Abandoned carts
70% of shoppers leave the basket before paying.
Tracking calls
Customers ring again and again to ask where the parcel is.
Slow refunds
A refund request takes days to work through.
No win-back campaigns
The customer buys once and never returns — nothing follows up.
Untargeted coupons
Sent to the whole list instead of the segment that would use them.
Awkward returns
No WhatsApp path for starting a return automatically.
What SAEI does for your store
Six engines that bring customers back and lift the average order.
Abandoned-cart reminders
An automatic nudge after 30 minutes and again after 24 hours, with a smart discount code for the ones who need it.
- Abandonment detected through the Salla or Zid API
- A three-message series with sensible gaps
- A coupon unique to that customer
- Conversion and contribution tracked
The whole shopper journey
From the Facebook ad to the review after delivery.
- Step 1
A shopper arrives from an ad or from Salla
- Step 2
They ask about a product on WhatsApp
- Step 3
The bot answers from your product catalogue
- Step 4
They check out, or leave the basket behind
- Step 5
A cart reminder after 30 minutes, with a coupon
- Step 6
Shipment tracking, automatically
- Step 7
A review invitation 7 days after delivery
- Step 8
A win-back campaign after 45 days without a purchase
Compared with the alternatives
Why Salla and Zid merchants choose SAEI.
| Capability | SAEI | Generic tools | SMS / email |
|---|---|---|---|
| Direct Salla and Zid integration | |||
| Abandoned-cart reminders | |||
| Live shipment tracking | |||
| Full Arabic support | |||
| Personalised campaigns by segment | |||
| A returns path over WhatsApp | |||
| Several stores in one account | |||
| Click-through and conversion reporting |
Quick answers.
See what SAEI does for other industries