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Healthcare
Official Meta tech provider

Smarter contact with your patients.
Care that does not stop.

Saudi clinics and hospitals lose appointments and wear out their front desk because communication is scattered across channels. SAEI pulls it into one WhatsApp system — reminders, AI, and a shared inbox — set up around how your practice actually works.

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A WhatsApp conversation booking a medical appointment, with a calendar and a stethoscope — clinic communication automated
The challenges

What healthcare providers are up against

Six common communication problems that cost your clinic appointments and staff time every day.

Appointments lost

No reminder system, or manual reminders that get buried under the day’s work.

An exhausted front desk

Patients ring for simple things: opening hours, services, the address.

No-shows

Patients who do not turn up wreck the day’s schedule, with nothing following up.

The same confirmation, typed again

Staff time goes into copying out repeat confirmation messages.

Gaps in follow-up

Post-visit instructions and test results are handled ad hoc.

The language barrier

Patients and reception sometimes struggle to understand each other.

The solutions

What SAEI does for clinics

Seven connected engines, built for Saudi healthcare specifically.

01

Automatic appointment reminders

Send reminders at the right moment, automatically — a day ahead, two hours ahead, or on whatever schedule you set.

  • Arabic and English templates personalised with the patient, doctor and branch
  • A one-tap confirm button
  • A reschedule path that does not involve calling reception
  • Cancellations handled, with the waiting list notified automatically
Result: A marked drop in no-shows, and staff time given back.
The whole patient journey

The whole patient journey

From the first WhatsApp message to continuing care — every step automated.

  1. Step 1

    The patient makes contact from an ad or a direct message

  2. Step 2

    The AI assistant greets them and asks why they are coming in

  3. Step 3

    Patient details, insurance and reason for the visit collected

  4. Step 4

    An appointment booked with the right doctor

  5. Step 5

    Confirmation sent to the patient immediately

  6. Step 6

    A reminder 24 hours ahead, with a confirm button

  7. Step 7

    The patient arrives and their details are already with the team

  8. Step 8

    Post-visit instructions sent automatically

  9. Step 9

    A satisfaction survey 24 hours after the visit

Comparison

Compared with the alternatives

Why Saudi healthcare chooses SAEI over the rest.

CapabilitySAEIGeneric toolsSMS / email
Genuinely Arabic, right-to-left
AI trained on your clinic’s documents
Automated appointment reminders
Post-visit follow-up paths
Shared inbox with handover to a person
Patient intake over WhatsApp
Bulk campaigns with segmentation
86% reach in the Saudi market
National ID and iqama support
Several branches in one workspace
Frequently asked

Quick answers.

Yes — SAEI is an official tech provider. You connect your number through WhatsApp’s own Embedded Signup, with no third-party apps in between.
No. Everything is visual and drag-and-drop, and the bot wizard walks you through it in plain language. No code.
Other sectors

See what SAEI does for other industries

E-commerceEducationReal estateRestaurants and cafés
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