Does SAEI take a commission on messages?
No. Meta’s fees are charged at their official rate exactly as they are, and the whole amount goes to Meta. SAEI applies a 0% margin to those fees.
Is replying to a customer free?
Not entirely, any more. Meta removed the charge for service messages on 1 November 2024 and brought it back on 1 October 2026. Every business phone number gets a thousand free service messages per calendar month; past that, each one is charged at the utility rate for the customer’s market — SAR 0.0401 for a Saudi customer. The allowance belongs to each number separately, never rolls over into the next month, is never pooled between two numbers, and earns no volume discount.
What counts as a service message?
Any free-form message — not an approved template — that you send in reply to a customer who messaged you in the last 24 hours, whether an agent typed it in the inbox or your own chatbot or AI agent sent it. An agent’s reply and a bot’s reply count exactly the same, which is what turns high-volume automation into a line on the bill from 1 October 2026.
What changed for utility templates?
Utility templates sent as a reply inside the 24-hour window had been free since 1 July 2025. From 1 October 2026 they are charged in full at the market rate, with no free allowance — the thousand-message allowance covers service messages only, not these.
What does a marketing message to a Saudi customer cost?
Under Meta’s schedule effective 1 October 2026: SAR 0.2159 per message in the Saudi market. Enter your message volume in the calculator above to see a detailed monthly cost.
What is the difference between Authentication and Authentication-International?
Authentication is the ordinary price for verification messages (OTP) in the market the number is resident in. Authentication-International applies in certain markets when an OTP is sent to a number in one of them — the price is higher because Meta passes on an additional operational cost.
Do I need to pay Meta’s fees directly?
Yes. Meta bills you for them through your own WhatsApp Business account. SAEI manages your account and provides the integration, but neither adds to nor deducts from Meta’s bill.
What is still free after 1 October 2026?
Two things. (1) The first thousand service messages a month, per business phone number. (2) The free entry point window: when a customer starts the conversation from an ad that clicks through to WhatsApp, or from the WhatsApp button on Facebook or Instagram, every message you send them is free for 72 hours, in any category. What is no longer free: utility templates inside the 24-hour window, and service messages past the first thousand.
What happens if there is no payment method on file with Meta?
Meta stops delivering service messages. This is not a late-invoice problem: service messages are your replies in the inbox, so it means your support agents are typing into a channel that does not arrive. Make sure a valid payment method is on your WhatsApp Business account in Meta’s Billing Hub before charging begins.