In this article6
This guide covers who invoices what, what carries an approved electronic tax invoice meeting the Zakat, Tax and Customs Authority’s requirements, how VAT applies to each, and what your accountant needs from you.
Two line items, not one
| Item | Who invoices it | Form of the invoice |
|---|---|---|
| The platform subscription | SAEI | An approved electronic tax invoice meeting the Authority’s requirements, for every payment |
| Meta message fees | Meta directly | According to your arrangement with Meta on the business account |
What "an approved electronic tax invoice" means
Electronic invoicing in Saudi Arabia has specific requirements from the Zakat, Tax and Customs Authority: the form of the invoice, its mandatory fields, the code it carries, and how it is issued and retained. The invoice issued for your subscription with us is produced on that basis, for every payment.
In practice that means your accountant finds what they need on the invoice itself without asking you for it: both entities’ details, the item, the amount before tax, the tax, and the total.
Tax on each item
The prices shown on the pricing page do not include value-added tax; it is added at checkout and appears as its own line on the invoice. The rate itself is published on the pricing page, and we do not state it here as a figure so it cannot go stale.
Meta’s fees, meanwhile, are treated according to your arrangement with Meta and your own tax registration — a question for your accountant rather than for us.
And the size of those fees is not one number: it changes with the category of the template you send, which is what makes reviewing your template categories a financial matter rather than only a technical one — covered in the template categories guide.
What your accountant needs from you
- 1.Correct entity details on your accountLegal name, tax number and address — these are what the invoice is issued from.
- 2.A clear billing cycleMonthly, annual or two-year. Payment is taken in advance at the start of the cycle, and the invoice follows it.
- 3.Keep the Meta item separate in your booksTwo items from two parties; merging them into one line confuses reconciliation later.
- 4.Archive invoices as they arriveInvoices are available from your account, and saving them periodically is easier than extracting them at audit.
Cancelling, upgrading and refunds
An upgrade takes effect immediately with the difference prorated against the remaining days, a downgrade takes effect from the start of the next cycle, and cancellation is available at any time with no extra fee, with the plan staying active until the end of the current cycle. All of that is reflected in the billing as it is in the service. The full refund and cancellation policy is published within the policies page, and the plans and payment methods are on the pricing page.
Frequently asked questions
Do you issue a tax invoice for every payment?
Yes, an approved electronic tax invoice meeting the Zakat, Tax and Customs Authority’s requirements is issued for every payment.
Are the prices shown inclusive of VAT?
No. The prices shown do not include VAT; it is added at checkout and appears as its own line on the invoice. The rate is published on the pricing page.
Where do I find the invoice for Meta’s fees?
From Meta directly, on the business account you own, because they are the party billing you. We do not issue an invoice for an item we are not a party to.
My tax number is not on my account. What happens?
Update it before the next billing cycle. The invoice is issued with your entity details as they stand on your account at the moment of payment.
Does invoicing differ on the annual cycle?
The form is the same; the amount and the period differ. Payment is taken in advance at the start of the cycle either way.
Can I estimate Meta’s fees before I start?
Yes. The WhatsApp cost calculator estimates your monthly cost in riyals by market, template category and message volume, and states the date from which its figures apply.
